REQUEST ACCOUNT AND DATA DELETION
In Subscription Compass, open Settings & Tools and choose Delete Account & Data. If you cannot use the app, email admin@stonewealthtechnologies.com with the subject “Delete my Subscription Compass account.” We verify identity before acting. Do not include bank passwords, account numbers or financial transaction details in your initial email. We will never ask you to send your bank password.
WHAT HAPPENS TO YOUR ACCOUNT
Account access closes once our server accepts your account-deletion request. Ordinary account and cloud-synchronized information is removed after required connected-bank removal and authenticated recovery-journal work succeed. Temporary Plaid or recovery-journal outages can delay completion. Your request remains durably queued for retry, and encrypted information needed to complete pending removal is retained until that work succeeds. Acceptance of a request does not mean every deletion step or removal from every recovery copy has already finished. Contact admin@stonewealthtechnologies.com for completion status.
DISCONNECT A BANK WITHOUT DELETING YOUR ACCOUNT
Use the Disconnect Bank & Delete Imported Data control in Settings & Tools. This requests removal of the Plaid connection and imported transaction records from our active backend. It does not close your bank account or erase records held by your bank or Plaid. Subscriptions and Watching decisions you chose to save remain under your control. Provider and authenticated recovery-journal work must succeed before removal is complete; pending work is retried. Contact us if you cannot access the app.
INFORMATION THAT MAY REMAIN
We retain minimal encrypted account-deletion and bank-disconnection evidence separately from ordinary database backups so disaster recovery cannot silently reactivate removed accounts or connections. This evidence identifies the affected account or connection but contains no merchant descriptions, transaction amounts or Vault notes. A minimal keyed purchase-token fingerprint, without the original token, account identity or payment details, is retained to prevent reuse of a claimed Google Play purchase.
Selected records may also need longer retention for applicable tax, accounting, legal, regulatory, dispute or investigation requirements. Operational log-cleanup targets do not override those requirements. Providers hold their independent records under their own policies. Ask us for the status and basis of retained information.
ENCRYPTED RECOVERY COPIES
Our production recovery copies are encrypted before upload to private Amazon S3 storage. Completed objects have at least seven days of immutable Compliance Object Lock protection. Seven days is minimum protection, not an automatic deletion deadline.
Completed-backup and noncurrent-version expiration are currently disabled. Pending targets are 30 days for daily current versions, 366 days for monthly current versions, and one day after a version becomes noncurrent, subject to immutable protection, preservation requirements and safe recovery. These targets are not currently enforced and are not guaranteed deletion deadlines. We therefore do not promise that deleted information disappears from every backup after a fixed period or through ordinary overwrite. One-day cancellation of unfinished multipart uploads does not delete completed backups. Legacy and independent encrypted archives are being inventoried for safe retirement, with preservation and recovery requirements checked before disposal.
Recovery copies are isolated from ordinary account access. Authenticated account-deletion and bank-disconnection evidence must be reconciled before restored data can return to active service. Recovery fails safely when required independent checkpoint evidence cannot be authenticated. Routine backup operations do not restore over the live database.
DEVICE-LOCAL INFORMATION AND EXPORTED COPIES
Accepted account deletion triggers cleanup of the requesting phone's account-local information through the app's existing workflow. Deletion on one phone does not remotely wipe another phone, exported files, or independent bank/provider records. Vault notes and certain recovery records are device-local. Signing out preserves owner-scoped local information for later sign-in. You control copies you export. Contact us for help understanding local information; do not assume an email or remote deletion request erased every offline copy.
GOOGLE PLAY SUBSCRIPTIONS ARE SEPARATE
Deleting Subscription Compass or its account does not cancel recurring Google Play billing. Manage or cancel your paid subscription separately through Google Play.
QUESTIONS
Contact StoneWealth Technologies LLC at admin@stonewealthtechnologies.com. Read the privacy policy at https://stonewealthtechnologies.com/subscription-compass/privacy/ for further information.